Terms and Conditions

These Terms and Conditions explain the rules for using the Hello Fortune Casino platform and the services available through it. They set out the relationship between us and each person who registers or uses an account. By creating an account or using the platform, you confirm that you have read and agree to these terms. Please review them before continuing.

Account responsibilities

You are responsible for keeping your login details private and for activity carried out through your account. Tell us promptly if you believe someone else has accessed it. Keep your account information accurate and up to date, including your contact details and payment information.

Accounts are for individual use. You must not create or use duplicate accounts, allow another person to use yours, or transfer your account to someone else. We may review account activity and apply limits, suspend access or close an account where we identify a breach of these terms or a security concern.

Eligibility and verification

You must be at least 18 years old and legally permitted to use the platform where you are located. Access may be unavailable in certain places, and you are responsible for checking that use is lawful for you. We may decline or restrict registration where access is not permitted or where we cannot confirm eligibility.

We may ask you to provide identity, age, address or payment information to verify your account. Verification checks may be required before a withdrawal is processed, and we may request additional documents if needed. You must provide complete and accurate information and respond to reasonable verification requests.

Acceptable platform use

Use the platform only for personal purposes and in accordance with these terms. You must not interfere with its operation, use another person’s payment method without permission, attempt to bypass account or location controls, or use the platform for fraud or other unlawful activity. You must not exploit errors or technical issues. Please report any issue you notice to our support team.

We may investigate unusual activity and take appropriate action, including restricting access while a review is underway. Any action will be based on the circumstances and applicable requirements.

Bonuses and promotions

Promotions are subject to their own terms, which will be shown when the offer is available. These may set out eligibility, opt-in steps, minimum deposits, wagering requirements, game contribution, maximum bet limits and expiry periods. Check the relevant terms before taking part.

Unless a promotion states otherwise, offers cannot be combined and are limited to eligible accounts. We may withhold or remove a bonus balance where the promotion rules have not been followed or where activity appears abusive. A promotion does not change your responsibility to use the platform sensibly.

Deposits and withdrawals

Use payment methods held in your own name. Minimums, limits, fees and processing times may depend on the payment method and will be displayed where relevant. You can manage available account limits through the account settings or responsible-use tools.

Withdrawal requests may be subject to identity and payment checks. We may ask for further information before releasing funds, and the time taken can depend on verification and the payment provider. Any applicable withdrawal limits or fees will be presented through the platform.

Disputes and account concerns

If you have a question about your account, a transaction or a decision affecting access, contact our support team through the channels shown on the platform. Include relevant details so we can review the matter. We will consider the information available and respond through the contact details associated with your account.

Changes to these terms

We may update these terms to reflect changes to the platform, services or applicable requirements. The current version will be available on the platform. Please check it from time to time. If you continue using your account after updated terms take effect, your continued use will be treated as acceptance of the revised terms.