Privacy & Data Protection
This Privacy Policy describes how we collect, use and protect your information when you use Hello Fortune Casino services. We take your privacy seriously and aim to be clear about the types of data we handle, why we process it and the choices available to you. This page explains what we collect, how we use it, who we may share it with and how you can review or update your details.
Types of data we collect
We collect a range of information to operate accounts, process payments and maintain security. The main categories are set out below.
Personal data
Personal data includes name, date of birth, contact details, identity documents provided for verification, and any information you add to your account profile. This data is required to open and manage your account, and to comply with identity checks where applicable.
Technical data
Technical data covers IP address, device identifiers, browser type, operating system, connection logs and activity metadata. We use this information to run our services, optimise performance and protect accounts from fraud.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details, game history, bet history and account balance movements. This data is used for billing, dispute handling and to meet financial record-keeping obligations.
Use of information
We use the information we collect to create and maintain your account, process deposits and withdrawals, verify identity, respond to support requests and detect suspicious activity. We also use aggregated and anonymised data for internal analytics, product improvement and fraud prevention. We do not use personal data for purposes you have not consented to, except where required by law.
Data protection practices
We protect your information using technical and organisational measures proportionate to the risk, including encryption in transit and at rest, access controls and regular security reviews. Access to personal data is limited to authorised staff and trusted service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar tracking technologies to remember preferences, support sign-in, measure performance and personalise content. You can control cookie settings through your browser and, where provided, in our cookie settings tool. Some site features require cookies to function correctly.
User rights
You have rights to access, correct and request deletion of your personal data subject to legal and operational limits. You may also object to or restrict certain processing and request a copy of your data in a portable format where applicable. Requests should be made through your account settings or by contacting our support team.
Access, correction and deletion of data
To access or update your details sign into your account and use the profile tools. If you need help or wish to request deletion, contact support and we will respond, taking into account legal and regulatory requirements that may require us to retain certain records.
Information sharing and third parties
We share data with payment processors, identity verification providers, fraud prevention services and other third parties necessary to provide services. We require those providers to protect your information and only use it for the purposes we specify. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes we will notify you via your account or other contact methods. Continued use of our services after changes indicates acceptance of the updated policy.