Our support team can assist with questions, account-related issues, payment or withdrawal queries, technical concerns, and general feedback. Choose the contact channel that best suits your enquiry and include your username where relevant. For your security, never share your password or full payment details. We will direct your message to the appropriate team and help you understand the next steps. Contact details and support hours are provided below.
| Department | Contact |
|---|---|
| Customer support and account help | [email protected] |
| General enquiries and feedback | [email protected] |
| Affiliate enquiries | [email protected] |
| Telephone support | +44 20 7946 0837 |
| Working hours | Live chat: 24/7; email: Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, account issues, or when you need to send documents, email is the preferred contact method. Please use [email protected] with a clear subject line and include up-to-date contact details and your account ID where applicable. Providing this information helps our team process requests faster and avoids delays when verifying documents or updating account settings.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Simple account or payment questions are usually resolved faster, while verification checks or complex investigations may take several days. If we need more time we'll keep you updated and provide an estimated timeframe based on the issue. For urgent matters use live chat for fastest help.
Feedback
Share your feedback, suggestions, or ideas to help improve the site. We read every message and use player insights to refine promotions, games, payments, and mobile features. Send short notes about bugs, missing features, or bonus ideas - we take feedback seriously and act on common requests to make the site clearer, faster, and fairer for all players.