Cookies Policy

This Cookies Policy explains how Hello Fortune Casino uses cookies and similar browser technologies to support site functionality, remember preferences, measure performance, and keep your account sessions secure. The goal is to give clear, practical information about what runs in your browser and how you can control it.

What are cookies

Cookies are small text files placed on your device by your browser at the request of a website. They store tiny amounts of information such as session identifiers, preference flags or non-identifying analytics tokens. Other browser storage technologies such as local storage and session storage work in a similar way but are accessed differently by the site.

Why cookies are used

Cookies make ordinary features work smoothly. They help keep you logged in during a session, remember language or display choices, enable shopping and payment flows, power analytics that improve performance, and support basic security checks that reduce fraud and misuse.

Essential cookies

Essential cookies are required for the site to operate. Without them some core functions will not work. Typical uses include:

Maintaining your login session while you browse
Keeping items and settings in your account active during a transaction
Protecting the site from automated attacks via security services

Session cookies

Session cookies hold temporary information while your browser is open. They expire when you close the browser. Session cookies are commonly used to:

Track your active login and session state
Support multi-step actions such as form submissions or deposits
Collect short-term diagnostics for troubleshooting

Persistent cookies

Persistent cookies remain on your device after the browser is closed. They are used for remembering preferences and settings between visits, and for optional features such as a "remember me" login. Persistence periods vary by purpose and provider.

Functional cookies

Functional cookies save your preferences so the site behaves the way you expect. Examples include language choice, display mode, and whether you’ve dismissed a promotional banner. These cookies do not typically identify you across sites.

Analytics and performance cookies

We use analytics cookies to collect aggregated, non-identifying information about site performance and user flows. This data helps us find slow pages, fix errors, and prioritise improvements. Analytics cookies record things like page load times, which screens are most visited, and whether features complete successfully.

Preference and language settings

Cookies store your display and language preferences so the site opens in the same mode on return visits. If you change language or currency during a visit, a cookie can save that choice and reduce repetitive selections on future visits.

Login and session continuity

Cookies keep you signed in during a browsing session and can support optional "stay signed in" features. Session continuity cookies are designed to expire automatically or to be cleared when you log out. On mobile devices you may also use device-level biometric features such as Face ID or fingerprint unlock; those are handled by your device and not by standard persistent cookies.

Device recognition

Cookies and local storage help the site recognise devices you use frequently. Recognising a device can reduce repeated security steps while still allowing the platform to apply risk checks when something looks different. This improves convenience without removing necessary security checks.

Security-related cookies

Security cookies are used to detect and mitigate suspicious activity. They work with our network protection services to identify malicious traffic and protect sessions. For example, components provided by our CDN and security partners may set cookies or related tokens that support denial-of-service protection and firewall rules.

We use transport security such as TLS to protect data in transit between your browser and the site.

Browser storage technologies

In addition to cookies, the site may use local storage and session storage to cache non-sensitive data and improve load times. Cookies are generally used for cross-request data and authentication states, while local storage is used for larger client-side caches and UI state where appropriate.

Third-party integrations

Some features depend on third-party services. Those services may set their own cookies when their content runs on our pages. Common third-party categories include analytics, payment processors, content delivery networks, live chat, and media providers. Third-party cookies are governed by the third party’s own policies.

Marketing and communication preferences

Marketing cookies support personalised offers and communication choices. We use aggregated signals to show relevant promotions or to measure the effectiveness of campaigns. You can opt out of targeted marketing cookies through the cookie controls described below or by adjusting preferences with the service providers where available.

Cookie consent management

On first visits you may see a cookie notice asking for consent to non-essential cookies. You can accept, reject, or manage categories of cookies. If you later want to change those choices, use the cookie preference link in the site footer or change your browser settings. If a site-level preference control is not visible, your browser controls remain the primary way to manage cookie consent.

Browser cookie controls and clearing cookies

You can manage or delete cookies directly in your browser. Each browser provides options to view, block or remove cookies for specific sites. Clearing cookies will sign you out and remove stored preferences. For instructions, open your browser settings and look for privacy or site data controls.

Disabling cookies - impact on site functionality

Disabling cookies may prevent key features from working. Common consequences include:

Inability to stay signed in or complete multi-step actions
Loss of saved preferences such as language or display mode
Reduced performance and longer load times
Limited or unavailable payments and chat support flows

If you prefer stricter privacy, consider disabling only non-essential cookies and leaving essential and security cookies enabled to preserve core functionality.

Technical diagnostics and performance optimisation

Cookies aid in technical diagnostics by reporting error rates, slow pages, and other operational issues. These diagnostics are used to prioritise fixes and optimise site performance. The information collected for diagnostics is usually aggregated and does not expose personal content.

Aggregated analytics information

We review aggregated analytics to understand traffic patterns and feature usage. Aggregated analytics help us make practical improvements such as faster loading on mobile, clearer navigation, and more reliable transactions. These summaries do not identify individual users.

User experience improvements

Cookies play a direct role in smoothing routine interactions - remembering which games you viewed, preserving recent wins lists, or defaulting to your preferred currency or demo mode. These conveniences are what allow the site to respond to your habits without repeated configuration.

How to reach us about cookies

If you have questions about cookies or how your browser data is handled on Hello Fortune Casino, please contact our support team through the site help section. For privacy requests that involve data access or deletion, follow the account and privacy options provided in your profile or in the site’s privacy settings.

Policy changes

We may update this Cookies Policy from time to time to reflect changes in technology or services. When we make significant changes we will post an updated date on this page and, where appropriate, provide a new cookie notice so you can review and update your choices.

Last updated: Not specified