Hello Fortune Casino Guide to Bonus Conditions

This page sets out the bonus terms that can be confirmed for the promotions listed below. Individual offers may have their own qualifying conditions, which are shown with the relevant promotion where available. If a condition is not stated here or with an offer, it is not specified in the available terms.

Key Bonus Conditions

• The minimum deposit is £20 for the welcome bonus and reload bonus, and £30 for the weekend free spins offer.
• The welcome bonus and free-spin winnings are subject to 40x wagering. Cashback has a separate 10x wagering requirement.
• The maximum bet while wagering a bonus is £5.
• The welcome offer must be claimed within 7 days, with wagering completed within 14 days.
• Identity verification is required before withdrawals. Offer-specific cashout limits are not specified.

Eligibility and Participation

Players must be at least 18 years old and may hold one account per user. The available registration terms also state that residents of prohibited jurisdictions cannot register; the complete restrictions are not set out here.

A qualifying deposit is required for the listed welcome, reload and weekend free spins offers. The minimum amount depends on the promotion. Payment method eligibility and any restrictions based on shared households, devices or payment methods are not specified in the available bonus terms.

Conditions for Individual Promotions

Welcome bonus

The welcome offer is a 100% match up to £500, with 100 free spins for Book of Dead. A minimum deposit of £20 is required. Use code HFUK100. The offer must be claimed within 7 days, and its wagering must be completed within 14 days. The bonus and winnings from free spins are subject to the stated 40x wagering requirement.

Reload bonus

The weekly reload offer is a 50% match up to £100. A minimum deposit of £20 is required, and the listed code is HFRELOAD. The available terms do not state a separate claim period or completion deadline for this promotion.

Weekend free spins

The weekend offer includes 25 free spins on Starburst, valued at £0.10 per spin. A minimum deposit of £30 is required, and the listed code is HFFREE25. The available terms do not specify a separate claim or spin-expiry period. Free-spin winnings are subject to wagering requirements.

Cashback

Daily cashback is listed at 10% of net losses, up to £200 in cash, with a 10x wagering requirement. The available terms do not specify a separate qualifying deposit or claim deadline.

Wagering Requirements and Balance Rules

The stated general requirement is 40x wagering on bonuses and free-spin winnings. For the welcome offer, the available terms specify 40x on the bonus and winnings from free spins. They do not define a calculation base for the reload offer beyond the general bonus requirement. Cashback has a separate 10x wagering condition.

Wagering requirements must be completed within the applicable promotion deadline where one is stated. The maximum permitted bet while wagering a bonus is £5. The order in which deposited funds, bonus funds and winnings are used is not specified, and no calculation example can be provided without a confirmed calculation base.

Game Contributions and Exclusions

Eligible slots contribute in full toward wagering, while table games and live casino games contribute at a reduced rate. An excluded-games list is referenced in the terms but is not provided here. No separate list of games prohibited during an active bonus is available.

Bonus Expiry and Cancellation

The welcome offer must be claimed within 7 days, and its wagering must be completed within 14 days. These deadlines are stated for the welcome offer only; no equivalent deadlines are specified for the reload, weekend free spins or cashback promotions. The available terms do not identify a timezone or explain what happens to deposited funds, bonus funds or winnings when an offer expires or is cancelled. Any separate offer conditions should be checked for applicable timing details.

Withdrawals and Maximum Cashout

Identity verification is required for withdrawals. The available terms do not specify a maximum cashout for bonus winnings. The stated £5 maximum bet applies while wagering and is not a cashout limit. A general bonus cap of five times the original amount is mentioned, but its calculation basis and whether it limits withdrawable winnings are not defined here. The effect of requesting a withdrawal on an active bonus is also not specified.

Restricted Conduct and Complaints

Only one account per user is permitted. The available terms do not set out further prohibited conduct or specific consequences for breaching bonus conditions. For help or to raise a concern, players can contact customer support through live chat or email. No separate complaints process or escalation route is specified in the available information.